KPIs (Key Performance Indicators) are key metrics used to assess the performance of a company or organization. In the context of data analytics, KPIs can be used to gain insight into how the company or organization is performing against certain goals and targets. For example, KPIs can be used to measure a company’s financial performance, or to assess customer satisfaction performance.
Examples of KPIs are:
- Turnover/gross margin
- Customer Satisfaction
- Absenteeism
- Purchasing costs
By using KPIs, developments can be monitored and improvements can be identified whose results are measurable (and made understandable by the KPIs).
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