{"id":5200,"date":"2026-02-25T08:42:52","date_gmt":"2026-02-25T07:42:52","guid":{"rendered":"https:\/\/www.beeminds.nl\/insights\/what-is-xla"},"modified":"2026-02-25T08:42:52","modified_gmt":"2026-02-25T07:42:52","slug":"what-is-xla","status":"publish","type":"knowledge_pt","link":"https:\/\/www.beeminds.nl\/en\/insights\/what-is-xla","title":{"rendered":"What is XLA?"},"content":{"rendered":"<p>An Experience Level Agreement (XLA) is a type of service level agreement (SLA) used to measure and manage the quality of the user experience rather than just the technical performance of a service or product. It focuses on defining and measuring the user experience based on specific KPIs (Key Performance Indicators) that are important to the end user. <\/p>\n<p>Unlike traditional SLAs that focus on technical performance, an XLA is designed to enable a more holistic approach to service management, focusing on the customer experience. This includes aspects such as reliability, availability, usability and response time. <\/p>\n<p>By shifting the focus from technical performance to customer experience, organizations can better understand how their services and products are perceived and where improvements are needed to increase customer satisfaction.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An Experience Level Agreement (XLA) is a type of service level agreement (SLA) used to measure and manage the quality of the user experience rather than just the technical performance of a service or product.<\/p>\n","protected":false},"featured_media":0,"template":"","knowledge_type":[58],"knowledge_category":[],"class_list":["post-5200","knowledge_pt","type-knowledge_pt","status-publish","hentry","knowledge_type-simplified"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/knowledge_pt\/5200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/knowledge_pt"}],"about":[{"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/types\/knowledge_pt"}],"wp:attachment":[{"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/media?parent=5200"}],"wp:term":[{"taxonomy":"knowledge_type","embeddable":true,"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/knowledge_type?post=5200"},{"taxonomy":"knowledge_category","embeddable":true,"href":"https:\/\/www.beeminds.nl\/en\/wp-json\/wp\/v2\/knowledge_category?post=5200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}